Jet Blue Melt Down Essay Example for Free

Fly Blue Melt Down Essay The innovation office at Jet Blue carriers let down the organization during the liquefy down. There were numerous zones where if the innovation office had been large and in charge this liquefy down would not have been close to as awful as it might have been. These range from straightforward correspondences issues to issues with lost packs. The main territory where innovation let down those at Jet Blue was that of not having the option to rebook trips on the web. This was a significant issue as in light of the fact that the site didn't take into account travelers whose flights had been dropped to reschedule they needed to call specialists. The issue here is a considerable lot of these specialists telecommute and the framework was just fit for dealing with 650 calls one after another. In the event that the site had the option to permit clients to rebook it would have taken a ton of the heap off of these operators. The second issue we have here is the framework just took into account 650 operators to be on the telephones one after another. At the point when you consider they have the ordinary regular business alongside numerous flights being dropped making irate travelers bring in to rebook this issue got amplified. Client became irate with the measure of time that they needed to stay on hold to rebook flights. The following issue that waited was that of having the option to distinguish who possessed the lost gear. This framework was a basic one as it just took the innovation office 24 hours to plan a framework to find these travelers and rejoin them with their gear. Be that as it may, when you are disturbed and irate 24 hours is a significant long time. This was an issue that never ought to have been as it ought to have been set up before this occasion. At last we go to the issue of having the option to speak with off the clock teams and know their area when rebooking flights. This issue was one that could have been fixed in a basic way with a framework like thatâ which Nextel offers to customer’s walkie talkie choices with a gps locator on the telephone. To finish up my discoveries if the innovation division had been carrying out its responsibility before these occasions the issue would not have been close to as amplified. Through some basic fixes and ground breaking there could have been a few regions that would have assisted with making dealing with this occasion simpler from upgraded telephone frameworks to a site with more abilities for clients to basic gps empower PDAs this issue would not have cost the organization as much as 30 million dollars.